You are a busy professional. At the end of the day, you have logged long hours and are ready to go home. Unfortunately, emergencies rarely happen at convenient times, and many occur after the work day is complete. For organizations which do not keep 24 hour staff, emergency phone calls will either be handled by an off-duty employee or go unheard. Are you tired of getting frantic phone calls in the middle of the night? A Courteous Communications can help.
Imagine Getting a Good Night’s Sleep
The critical and emergency hotline services offered by A Courteous Communications are designed to take pressure away from off-duty employees so that you can get a good night’s rest. After all, a lawyer or physician cannot be expected to operate on all mental cylinders if he does not receive adequate sleep. While a client’s emergency is certainly important to you, working 24/7 in not conducive to a healthy lifestyle or a thriving career. By answering your afterhours calls, we take stress out of your evening schedule so that you can meet your own needs and spend time with the people you love.
Professional Emergency Services
Our professional receptionists at A Courteous Communications are trained in how to handle emergency situations. They understand the art of keeping a panicked person calm, and they know how to contact the needed assistance quickly so that your clients get the help that they need, as soon as they need it.
When you hire A Courteous Communications to handle your critical and emergency hotline services you can be sure that your calls will be handled quickly and professionally. You do not have to sacrifice quality of service when you choose to let our company field your calls. 24/7 we are ready to handle any situation that ensues. We will follow your instructions to the letter as to the procedure for handling emergency scenarios so that your clients receive the same degree of care that you would give them yourself.
Is This an Emergency?
Many of the situations that patients would deem a dire emergency are simply not that critical. A pregnant woman feels a kick at 5 months and assumes that she is in premature labor. A child falls down in the middle of the night, and his mother calls the doctor in panic. A husband has a fight with his wife at 4am and frantically calls his lawyer, wanting to sign the divorce papers.
Countless scenarios can occur which may or may not prove actual emergencies. Sometimes a middle man is needed to lend the voice of reason and assist in fielding calls to the appropriate individuals – at the appropriate time. A Courteous Communications will work with you to establish parameters for which situations are truly an emergency and need to be handled immediately, and which should be dealt with at a later time.
A Courteous Communications specializes in critical and emergency hotline services. Contact us today for more information about how we can alleviate the stress of emergency phone calls.
