SERVICES


Inbound Telemarketing Service

In today’s society the convenience of the telephone has become an impressive tool for prospected new customers, trying out marketing idea, analyzing market potential, and serving customer’s needs. Anyone can have a 800 number, even in their home, but not everyone can handle the volume of calls or provide the 24 hour coverage needed to handle most marketing campaigns. The success of a direct response telemarketing program depends upon the skill, experience and capabilities of the telemarketing company you select.
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Order Entry:

Order processing for products, services, reservations and appointments usually include the following and can be modified to meet the unique needs of the customer.
Name Telephone number
Address Credit Card number
City Expiration date
State Product/service/reservation desired
Zip Quantity, size, model, etc.
Billing Address Shipping Address

The average transaction time for order processing last between 2.5 and 4.5 minutes.
For more information Click Here.
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Sales Lead Capture:

Lead capture to track response from various advertising mediums, as well as build mail list and/or database for appropriate sales follow up.

Name Telephone number
Address Product/service interested in
City Source Code
State
Zip
The average transaction time for sales/lead capture last approximately 1.6 minutes.
For more information. Click Here
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Scripting:

When you subscribe to a call center service, the information that you need from your callers may be a little more complicated than simply a name and phone number. Scripting allows the telephone receptionist’s to obtain pertinent information other than what we include in our stand service offerings. If any additional information were required, this would fall under scripting. For more information. Click Here
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Credit Card Batch Authorization:

Clients must supply us with their merchant account and ID number necessary for authorization. We will process your credit card orders directly into your bank account within 48 hours. We can call on your credit card denials and verify with the callers that we have the correct information or obtain an alternate method of payment. For more information. Click Here
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Dealer Locating:

Your callers will be directed to the closest location based on zip code, city, state or product that they are calling about. Can be used with sales/lead generation or by itself.
For more information. Click Here
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Telemarketing Surveys:

Want to make sure that you are satisfying your customers and their needs? We can build a survey based on the services you provide and follow up with callers that have recently placed calls to your company. For more information. Click Here
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Web Ordering:

Use our number or yours. We will access your website, we can expedite your orders and give your callers accurate and up to date information regarding your products. This puts you in control of your scripting and forms. Giving you the added advantage of no mergings or conversions.

Click Here
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METHODS AVAILABLE FOR PICKING UP CALLS:

Email
Fax
Export
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