At A Courteous Communications, we dedicate ourselves to providing the best service possible for our customers. Doris Primicerio founded our company with the commitment to do whatever it takes to ensure that our customers are not only satisfied but also happy. We continue to pass this principle on to all of our employees. As our philosophy states, “Our success depends on your success.” We would not be here today if we did not work according to this philosophy. You can be confident that we will be dedicated to the success of your company.
We have been meeting the call center and answering service needs of our customers since 1986. That’s over twenty-five years of service excellence! In fact, we are excited to note that some of our customers have been with us since our inception. We are gratified by our customers’ dedication. Allow us to provide you the same outstanding service that continues to earn our customers’ loyalty year after year. We will be happy to work with your company.
A Courteous Communications uses some of the most advanced technology available in our industry. Our sophisticated technology and enhanced network features allow us to satisfy the dynamic need of our clients. Because our technology allows us to customize every aspect of our service to your specifications, you are able to fulfill the diverse needs of your customers. We use a state-of-the-art backup system to help us remain in operation even during the most challenging times to ensure that we are always available for our customers. Although we already utilize innovative technology, we realize that technology is ever-changing, and we will continue to update our systems to remain in the lead.
However, the most advanced technology in the world can never replace our best tool—our employees. A professional, courteous phone operator is the most essential element to providing superior customer service. We recognize that our employees are the voice of your company; therefore, we strive to make sure that your customers always end a call satisfied. We are available twenty-four hours a day, seven days a week, and you can rest assured that we are always working in your best interest. We train all of our employees to be the best in their field so that all of our customers, whether large or small, receive the best service possible. We teach our employees to follow our slogan, “We answer your telephone with a smile,” in order to promote friendly service. We assign dedicated employees to your company, and they will learn exactly what you need from them. Furthermore, we make an effort to avoid employee turnover so that you are guaranteed consistent service.
A courteous communications is a member of “Association of TeleServices” (ATSI) and “Cam-X” both industry trade associations that aids us in remaining a truly innovative company.
Located in Central Florida, our offices are easily accessible to our customers nationwide. You are welcome to come visit us at any time. We want to remain available to all of our customers whenever they need us.