Telephone answering services are an essential element to the success of any business.
Whether your business is big or small. Providing 24-hour service to your customers can be a challenge without help. A Courteous Communications is dedicated to providing top-quality telephone service to satisfy the needs of both you and your clients. We provide excellent telephone service through a combination of professional, experienced employees and state-of-the-art technology. Our call center services and business answering services will help you to maintain good customer service while staying within your budget. We work with a variety of businesses, including professional, medical, and service. We will gladly customize an account to fit your business’s needs. We are dedicated to providing the best possible service for every customer, from small businesses to large corporations. Remember, “we answer your telephone with a smile.”
The impression your company makes over the telephone strongly affects your company’s success. One telephone call can either make a customer or lose a customer. Unfortunately, many people have come to expect unpleasant calls. A Courteous Communications is here to ensure that your customer has a great experience. Our employees are experienced and personable and will work hard to satisfy your company’s needs. We provide both telephone marketing services and 24- hour live telephone answering services. These services are available for your convenience twenty-four hours a day, seven days a week.
Our call center services offer a diverse array of options to meet your company’s needs. Our telemarketing services will help to increase your company’s profits. We provide sales lead generation with the option to help your customers find the closest dealer selling your product. Our sales lead capture service will help you tailor your marketing plan to have the greatest impact. We also provide order processing, including credit card batch authorization and web ordering. We can even provide follow-up surveys to your customers so that you can improve your customers’ overall experience. Furthermore, use our scripting service to ensure that our employees capture all the information that is important to your company.
With our 24-hour live telephone answering service, we will provide the customer care that you would expect from your in-office employees. Using our call center, we can handle a high volume of customer calls, allowing you to focus on your company. We will provide you with a toll free or local phone number, or you can use your existing phone number. Whether you need us to provide customer service, to set appointments, or to simply gather messages, we are happy to provide the level of service needed. We can forward messages to you using a variety of mediums, including telephone, email, and text messaging. Our inbound call center services will give you the competitive edge that your company needs to succeed.
Customers’ needs do not end with the work day. Unfortunately, hiring a receptionist that can be available at all times is improbable, if not impossible, and answering machines do not provide the interaction that your customers need. Therefore, you could be missing quite a few important calls outside of business hours. You need to be able to answer your customers’ call whenever they need you. A Courteous Communications is here to be the twenty-four hour receptionist for your company. Simply forward your phone to us, and we will handle the rest. Our courteous, well-trained employees will learn the needs of you and your customers to ensure a good face for your company. You can rest assured that your customers are in good hands and will never end a call dissatisfied. Never miss a call again with our telephone answering services.
Industries We Serve
- Home Care
- Medical Equipment Service Contractors
- A/C & Heating Services
- Plumbing & Septic
- Tree Services
- Roofing Contractors
- Pest Control
- Pool Services
- Professional Offices
- Property Managers
- Real Estate Pros